This is a temporary site as our new one is being designed. All plans here are up to date & orderable.
Our store is at beterbroadbandnow.com/shop.

Welcome to AUSTSERVE. We have created this site to clearly & simply explain our broadband. There are so many offers out there it easy to get confused, so we have provided cost & inclusion comparisons from other providers. And lastly, we can't stand long contracts so we keep ours to a minimum or not at all! AUSTSERVE is an agent for Exetel & have been since 2006, only 2 years after Exetel opened to the public. We decided to represent Exetel after we experienced their service & found it to be so incredibly reliable, fast, cost effective & feature packed that we could not even consider any other provider. Exetel provides over 99.98% uptime and has their own servers which allows for much faster browsing & P2P downloading than most other providers. We have provided their introduction below as it sums up their service well.

We provide a full range of services with our ADSL packages giving some of the best value for money around.

  • 100 FREE national VoIP calls per month with an incoming number. eg 0712345678
  • 30 FREE SMS messages per month.
  • 10 FREE email2FAX per month
  • 200MB webspace & more
  • $30 CASH for anyone you refer through us who signs up with AUSTSERVE

On each service (left menu) we list all the services that are included. We also offer Netcomm hardware at a very compeditive price. When you order our services & are interested in VoIP, select the 'I require no modem' option & instead give us a call to discuss the best modem/ATA option to provide your service.
   
 

Exetel Introduction

Exetel have been providing a range of internet and telephone services to Residential customers since February 2004. There are now over 80,000 residential customers using a wide range of different Exetel services in every State and Territory.

Exetel began offering services to residential users in January 2004 with only one objective:

To provide internet, telephone and other communications service at lower monthly prices than ALL other suppliers of similar services to Australian users at the highest levels of quality and at consistently high speeds.

Since that time we have consistently met those objectives and we have continued to improve the ‘value for money’ offered on a continuing basis. We also maintain a policy of continually enhancing the services we offer at no charge to the end user and without requiring the end user to “change plans” or sign up for new contract periods. So far in 2009 users on current plans have received the following extra benefits at no additional charge:

Events

01/01/09
An increase in the number of free SMS from 20 to 30 on every full service broadband plan

10/01/09
20 free faxes via broadband to every full service broadband plan

01/02/09
An increase in the value of calls in the mobile capped plans quite substantially while leaving the price the same

01/02/09
An additional small data allowance on all mobile capped plans without increasing the plan costs

10/02/09
A reduction in the cost of many overseas calls despite the problems with the dollar

01/03/09
An increase to the 12 midnight to 12 noon included downloads from 48 gb to 54 gb

01/03/09
We have maintained the 12 hour 'off peak period' when so any other 'ISPs' are decreasing their already less than useful hours

01/03/09
Increased the Pioneer Discount by $A2.50 per person

01/03/09
A slight increase to the 'peak' allowances on some plans while reducing some ADSL2 plan costs by up to $10.00 pm.

01/04/09
100 free VoIP calls added to all current ADSL1, ADSL2 and Wireless Broadband (post paid/not pre-paid) plans

01/04/09
12 midnight to 12 noon download allowance increased from 54 gb to 60 gb

15/05/09
The ability to select from three different peak/off peak periods

01/06/09
The ability to port your PSTN number to become a VoIP number

01/07/09
Reduction on PFWYU HPSA 2nd gb charge from 2.5 cents/mb to 1.5 cents/mb

This has been made possible by two things that has characterised the difference between Exetel's way of operating and almost all other 'commercial companies' which are that we are not in business to make as much money as possible from our customers, only enough to ensure we stay in business, and so when we receive cost reductions from our suppliers we invariably pass those benefits on to our users rather than increasing our monthly profits.

For details on all of Exetel's Residential Services, please hover over the 'Residential' drop down above and select your desired service.

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